SHIPPING POLICY

 

DELIVERY INFORMATION
Thank you for shopping at Perfyra.com. Below are the terms and conditions that constitute our Shipping Policy. We aim to provide transparent delivery timelines and competitive shipping rates to ensure a smooth shopping experience.

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Shipment Processing Time
Processing Window: All orders are processed within 24–48 hours (Monday – Saturday).

Delivery Schedule: Orders are not delivered on Sundays or UAE public holidays.

High Volume Notice: During busy seasons or promotional periods, order processing may take an additional 24 hours. Customers will be notified via email if there is any significant delay.

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Domestic Shipping (United Arab Emirates)

We provide reliable delivery across all Emirates through our trusted courier partners.

Shipping Cost:  
AED 15.00 (Standard Delivery)

Alternative Courier Option:  
SMSA Express – AED 20.00

Free Shipping:  
Orders above AED 300 qualify for FREE delivery within the UAE.

Estimated Delivery Time:  
2 – 3 business days

Service Coverage:  
All Emirates within the United Arab Emirates.

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International Shipping (GCC Countries)

International orders are shipped through Aramex Express or SMSA Express, depending on availability and destination.

Shipping rates are calculated based on package weight and destination.

Estimated Delivery Time
2 – 10 business days depending on the destination country and customs clearance.

GCC Shipping Destinations
We currently ship to the following GCC countries:

- Saudi Arabia  
- Kuwait  
- Oman  
- Bahrain  
- Qatar  
- Jordan

Shipping costs vary depending on weight brackets and courier service selected at checkout.

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Shipment Confirmation & Tracking
Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number.

Tracking information usually becomes active within 24 hours after shipment.

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Customs, Duties & Taxes
Perfyra Trading is not responsible for customs duties, import taxes, or other charges applied by the destination country. These fees are the responsibility of the customer.

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Damaged or Missing Packages
If your order arrives damaged, please contact the shipping carrier to file a claim. Keep all packaging materials and damaged products.

You may also contact us at info@perfyra.com so we can assist you with the claim process.

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Returns Policy
Our Return & Refund Policy contains detailed information about returning products within our 15-day return window.

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Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: info@perfyra.com  
Phone: +971 56 689 6636  
Address:  
Al Hur Bin Qays St.,  
Mohammed Bin Zayed City,  
Abu Dhabi, United Arab Emirates