RETURN & REFUND POLICY

Last Updated: March 05, 2026

At Perfyra.com, we take pride in offering authentic luxury fragrances. Due to the personal nature of fragrance products and hygiene considerations, we maintain a strict but fair return policy to ensure product integrity and customer satisfaction.

By placing an order with Perfyra Trading, you agree to the terms outlined below.

1. Return Eligibility

Customers may request a return within 15 calendar days from the date of delivery. 

To qualify for a return, the item must meet the following conditions:

• The product must be unused, unopened, and in its original packaging

• All cellophane wrapping, seals, and packaging inserts must remain intact

• The fragrance bottle must be unsprayed and undamaged

• Proof of purchase (order number or invoice) must be provided

Items that do not meet these conditions will not be eligible for a refund or exchange.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Products that have been opened, sprayed, or had their seal removed

• Fragrances returned due to personal scent preference

• Sale or clearance items

• Items returned without prior approval

Perfyra reserves the right to refuse any return that does not comply with this policy.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 24 hours of delivery.

To process your request, please email info@perfyra.com with:

• Your order number

• Clear photos of the product and packaging

• Description of the issue

Once verified, we will arrange a replacement or refund at no additional cost.

4. How to Request a Return

To initiate a return:

1. Email info@perfyra.com within 15 days of delivery

2. Provide your order number and product photos

3. Wait for return authorization and instructions

Returns sent without prior approval may not be accepted.

Once approved, the product must be shipped back within 3 business days.

5. Return Shipping Costs

• If the return is due to a damaged, defective, or incorrect item, Perfyra will cover the return shipping cost.

• If the return is due to change of mind, the customer is responsible for return shipping costs.

For orders already dispatched, a AED 25 handling and courier fee may be deducted from the refund amount.

6. Refund Processing

All returned products undergo inspection upon arrival.
If the item meets the return conditions, refunds will be processed as follows:

Online Payments
Refunds are issued to the original payment method within 7–10 business days.

Cash on Delivery (COD)
Refunds for COD orders are issued as Store Credit (Perfyra Wallet) and cannot be returned as cash.

Original shipping charges are non-refundable.

7. Order Cancellations

Before Dispatch
Orders cancelled before shipment may incur a 2.5% payment gateway transaction fee.

After Dispatch
If an order is cancelled after dispatch or delivery is refused, the refund will be subject to:

• AED 25 processing fee
• Deduction of the original shipping cost

8. Order Cancellations

For international shipments:

• Customers are responsible for return shipping costs

• Any customs duties or import taxes are non-refundable

• Original shipping charges are not refundable

9. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Perfyra Trading
Al Hur Bin Qays St. Mohammed Bin Zayed City
Abu Dhabi, United Arab Emirates

 

Email: info@perfyra.com

Phone: +971 56 689 6636

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